Terms & Warranty

Who we are

MASDECK Automotive (ABN 55 683 078 062), PO Box 83, Watsonia VIC 3087. Mobile mechanics servicing Melbourne's north-east. Contact: 1300 627 332 · service@masdeck.com.au.

Quotes and bookings

Every job starts with an itemised, GST-clear quote. We do not start work until you approve the quote in writing (tap-to-approve in our workshop software, email or SMS). Quotes are based on the vehicle details you provide (rego/VIN, kilometres). If we find additional work on site, we will contact you for approval before proceeding. Prices are in Australian dollars and include GST unless stated.

Service area

We service Melbourne's north-east including Watsonia, Greensborough, Eltham, Rosanna, Heidelberg, View Bank, Bundoora, Reservoir, Preston, Thomastown, Lalor, Mill Park, Epping, Warrandyte, Doncaster and surrounds. Travel outside this area may incur a call-out fee quoted in advance. No call-out fee applies to booked jobs inside the area where we attend as scheduled.

Warranty

We stand by our work. Labour is warranted for 3 months or 5,000 km, whichever comes first, from the invoice date. Parts are covered by the manufacturer/supplier warranty (typically 12 months for genuine and quality aftermarket parts via Burson, Repco, NAPA). Warranty does not cover normal wear, misuse, accident damage, or work carried out by others after our service. If a defect arises within the warranty period, contact us promptly — we will inspect and, where the defect is due to our workmanship or supplied parts, rectify it without charge.

Consumer guarantees

Nothing in these terms excludes or limits the consumer guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Payment

Payment is due on completion unless otherwise agreed in writing. We accept card and bank transfer. Overdue amounts may incur reasonable recovery costs. We may ask for a deposit on large parts orders.

Cancellations and rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. If we have ordered non-returnable parts at your request, you agree to pay for those parts.

Liability

We take due care with your vehicle and surrounding property. Our liability is limited to the greatest extent permitted by law, but not so as to exclude the consumer guarantees. We are not liable for pre-existing faults, consequential loss from failure to follow our advice, or delays beyond our reasonable control (e.g., parts availability, weather, road closures).

Contact

Questions about these terms: service@masdeck.com.au · 1300 627 332 · PO Box 83, Watsonia VIC 3087, ABN 55 683 078 062.

These terms are a plain-language summary. For full rights, see the Competition and Consumer Act 2010 (Cth).